Unlocking the Benefits of Smart Parcel Lockers for E-commerce Businesses

Smart lockers are becoming increasingly popular in the e-commerce industry. They allow customers to access their parcels without having to wait for a delivery person or visit a physical store. With parcel lockers, customers can pick up their parcels at any time, from any location, and with minimal effort. This makes it easier for businesses to offer convenient delivery options and improved customer service. Smart parcel lockers can also help businesses reduce costs associated with traditional delivery methods and increase their efficiency by automating processes such as package tracking and inventory management. 

The use of automated lockers is growing rapidly in the e-commerce industry as they provide numerous benefits to both businesses and customers alike. The Parcel Lockers market is expected to reach US$6.78 Billion by 2024. Key players in the market include ANZ Post, Digipost, i-parcels, SmartParcel, and Unilock among others. The global smart parcel locker system market was valued at US$1.32 Billion in 2016 and was estimated to reach a value of US$3.47 billion by 2024 during the forecast period (2016-2024). The segment is likely to be led by North America market with a share of 47%.

With a smart parcel locker, customers are able to have a more seamless and efficient shopping experience by having their items delivered to a secure location and stored for pickup at a convenient time. This eliminates the hassles associated with missed deliveries, package theft, and unauthorized access. Smart parcel lockers are easy to use as they can be opened with a mobile device or by scanning an item using QR codes or barcodes on parcels, labels, or key tags which set off an alarm that alerts the recipient that an item has been delivered safely.


Parcel lockers are a great way for e-commerce businesses to improve customer satisfaction and reduce issues with logistics. These automated lockers provide customers with access to their online orders in a secure, convenient, and efficient manner. The technology behind parcel lockers helps business owners streamline delivery processes while increasing customer satisfaction rates by providing customers with the ultimate convenience and security when it comes to receiving their orders.

As an e-commerce business, choosing the right smart parcel locker system is essential to ensure that your customers receive their orders quickly and securely. With the right system, you can reduce delivery costs, improve customer satisfaction, and increase operational efficiency.